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18 April 2013

My Facebook account blocked, can't receive confirmation code through DiGi mobile phone

Two days ago, when I login my Facebook and switched to "Tian Chad @ 永遇乐" admin to update MY Astro 至尊流行榜颁奖典礼 Photo Album. [Usually I just use my main account to do all these because you can switch to admin/person easily] Suddenly I was asked to re-login when I try to reply a comment on the FB Page...

So I just relogin and Facebook asked me to verify account by entering the security code that will send to my mobile phone. Security check as below:
Facebook Mobile Security Check

Now the problem is I can receive any SMS from my friends BUT anything from Facebook is 'disabled' and not functioning. Is it because I renewed my SIM card just few days ago?? I don't know
Confirmation code never arrive although I've pressed so many times resent

I've tried to email Facebook Support Center through the FB guidelines provided here and this is the reply I got:


Thank you for submitting this bug report and the taking time to help us improve Facebook. Unfortunately, we are unable to respond to every bug report individually, but we are reading them.

We appreciate your patience and feedback as we work to improve your Facebook experience.

The Facebook Team"

So this means that I won't be able to retrieve my FB account in 24 hours (or even 240 hours) just because I can't receive the confirmation code SMS from Facebook to DiGi number. The reason I renewed my SIM card few days ago is because it suddenly become not-in-service for the whole day and ended up DiGi Center asked me to pay RM10 for a new SIM card. [To safe time and trouble I paid the RM10]

However it seems like it is creating trouble to me since their connection with Facebook have some issue I guess. Now I wonder where did that trouble comes from, Facebook or DiGi Telco? Possible cause:
  • Facebook has a new SMS system and DiGi haven't update with it
  • The new SIM card I got from DiGi has certain function disabled, including SMS from Facebook

Now I need to go to the nearest DiGi Center to troubleshoot this... Another problem is, do you think the customer service in DiGi Centre Malaysia will able to help me out?? I shall see...

If you know somebody that can help me solve this problem, feel free to email me or leave a comment below. Will be super appreciate for that! T.T"


范范 范玮琪 @ MY Astro 至尊流行榜颁奖典礼
Hopefully everything will be recovered soon before I head to India for a trip!! Yeah India, where 'apunene' can be seen everywhere. Stay positive and look at the brightside!!

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